Thursday, October 28, 2010

PEST analysis of Yahoo - might be help in Midterm

PEST Analysis: Yahoo!

Political
Legal regulations of Internet laws differ globally. Internet operators hope to harmonize global laws on Internet however, countries are consistent with implementing their Internet legal framework that is consistent with national policy priorities. Internet law issues can create greater challenge that Internet Jurisdiction which only fundamentally raises questions of whose laws applies to activity that takes place online ( 2004).
Online businesses, like Yahoo, face tough challenges of the legal policies of every country in which they operate. Even Internet jurisdiction has compromise businesses most tough challenges which are intensified with the struggle of conflicting regulations between different countries.
In addition, Internet companies have rage over struggles of regulating privacy on the Internet which was legislated by the Congress. Privacy is taken into public that tight controls should be done with information with explicit permission from the consumers. Internet companies together with the World Wide Web is obliged to implement privacy.
However, regulations on privacy on the Internet would rather harm the Internet operators as compliance with a patchwork quilt of state privacy laws is an unnecessary burden on Internet operators. The major significance of having the Internet is the ability of entrepreneurs and activists to reach a large market or audience with very low barriers to entry. There would also be freedom of expression and do business in the Internet. Though the dot.com bubble took this potential to an optimistic extreme, it nevertheless represents an important economic and technological innovation.
Different policies of different states would fundamentally make a tough challenge to Internet operators since internet connects people in different with also different policies. One state may have been more lax on privacy policies while other maybe tighter. Political activist, business operations maybe interfered with these different policies. It may be easier for Internet operators if the global policies are uniform, however countries are consistent with the appropriateness of their laws with their own national policies.
Moreover, with regulation in Internet privacy, the state may cut entire the opportunity of its people to access to an internet. Conflicting state laws only add to user confusion and make nationwide education efforts (by private organizations or government agencies like the Federal Trade Commission) more difficult.
Because of this infiltration of Internet technologies and the increasing use of the Internet, new issues arise that trouble those who used to comfortably manage information, knowledge and money flows. Governments must decide who has jurisdiction over borderless cyberspace, who can tax whom for transactions on the Web, and who is responsible when something bad happens.
“The Economist claimed that with Internet growth, international regulation has become more important than national regulation. An example of international regulation includes setting common rules for interconnection and licensing. The Internet will become more regulated as telephone networks become less regulated. A current example is the debate over how to manage domain names, the Internet's equivalent of a telephone number. As the number of commercial companies on the Internet increases, the arbitrary rules that differ among countries will become increasingly troublesome. Problems such as trademark and liability issues will arise. The Economist claimed that hunting around for somebody to hold responsible when the Internet conveys pornography or stolen intellectual property, the courts have often turned first to service providers.” ( 2000)

Economic
According to the American Institute of Certified Public Accountant (2006), “the U.S. economy has suffered some significant declines. The U.S. Commerce Department has reported declines that are consistent with a slowing economy: consumer confidence has dropped, plant closings and lay-offs have increased dramatically, profit margins for many companies have slipped and many dot-com companies have failed. Some economists predict a recession, which could result in further deterioration in internally generated cash flows and restrictions on the availability of capital.

Periods of economic uncertainty lead to challenging conditions for companies due to potential deterioration of operating results, increased external scrutiny, and reduced access to capital. These conditions can result in increased incentives for companies to adopt practices that may be incorrect or inconsistently applied in an effort to address perceived expectations of the capital markets, creditors or potential investors.
Economic trends, such as inflationary factors that may hinder the economy or consumer purchasing power, can have a strong influence in the Internet industry. In addition, the global market would be another lucrative market for the ISP industry because there may be cheap technologies provided by some foreign markets such as Europe and Japan. Higher tariffs or a devaluation of the dollar may reduce the consumer purchasing power, causing a shift in consumer buying habit that, in turn, causes revenue loss for ISP domestic companies and partners.” (2006)

Socio-cultural
Rapid increased of Internet usage affected the family values. It has been noted that kids are engaging more of their free time with the Internet which in turn reduces the communication among the family members. Internet can be addicting, to the point that it disturbs one's life and the lives of those around him.
In addition, Internet has caused great change in the way people in a society communicate. The Internet allows anyone with an idea, ranging anywhere from brilliant to insane, to communicate and gain an audience. The online medium holds inherent agency that puts the creation of Internet content into the hands of the masses. People now are more creative with the presence of this technology. However, Internet has also bad effects on the mind of the people. It may have made the people lives faster but it also it entails negative effects on people behavior.

Technological
The backbone of the development of Internet is technology. Technology can be beneficial but at the same time can be a source of creative destruction. Therefore, technology can create many threats and opportunities that must be considered in formulating strategies. Advancements in technology can affect an organization’s products, services, markets, and competitive position. It can also create new markets which can change the relative competitive cost positions in an industry and render existing products and services obsolete.


Monday, October 25, 2010

Recap- 25th Oct Session

Topic of the Session:
What is Segmentation? Why we need Segmentation? (Read TOI Page 22-A Beautiful Article on Segmentation)
-Similar needs & wants
-Categorizing market according to preferences& ability:-
a) Habits
b) Usage
c)Attitude
-Homogenity of Operating Principles.
-On what parameters the customers are same, alongwith motivation/potential to buy your product.

About STDP:
S-Segmentation
T-Targeting
D-Differentiating
P-Positioning

Marketing Strategies in brief:-
1)Attacking Strategy: U attack me and I attack U. eg: Maggi Vs Top Ramen.
2) Defensive Strategy: Preserving and maintaining the market share/consumers.eg: Nokia with 60% market share, attempted for retaining customers by introducing Dual Sim Cellphones.
3) Flank Attack Strategy: Finding faults/loopholes in the defense of other players in market.eg: IIM-A Vs ISB, Naukri Vs Monster.
4) Guerilla Strategy: Finding unhidden territories of the big player in market.Most dangerous warfare,concentrating on underutilized territories of big marketers.

Changing nature of Market Segments:
Segment does not remain constant,it moves.eg: Bajaj Scooter, Maggi Noodles.
We need to know segment to adapt to it changing needs.When Segment moves-numbers move and it involves rigorous analytical study.
Marketing Engineering: Study of the Markets and Models.

For Next Session:- Niche Marketing and Field Briefing.

SEC Grid

https://docs.google.com/present/edit?id=0ATze1Megto8AZGdoOWRkcDRfNGY4enBuM2cy&hl=en

Hey guys check this out !

Thursday, October 21, 2010

Recap - 21st Oct Session.

1) Batch C will discuss at least 8 cases till the end of this trimester.

2) Discussion on the questionnaire:
==> include the demographic details in the beginning.
==> At least 35 samples required from mumbai region per team, where each team member is required to do at least 5 and the remaining 15 in their hometown.
==>  Remaining instructions will be given on Wednesday ( field briefing).

3) Discussion of the KPCL masalaless case:

Dos for the next case:

==> More number crunching requires from next time onwards.
==> Attack the exhibit right away instead of summarizing the case.
==> Avoid ivory, andaman n nicobar islands :)
==> Analyse the case from other subjects perspective as well like CA, FA, Ops etc

4) Next Monday, Chapter 8 of Kotler will be discussed i.e discussion on segmentation.

Please feel free to add points.

War between BlackBerry and Apple

Wednesday, October 20, 2010

Some Facts Regarding Cadbury Celebrations!!!

Cadbury India Pvt. Ltd is unwrapping a new advertising, branding, product and retail strategy to position its Cadbury
Celebrations
gift range on the broader usage plank of year-round gifting, including social visits.

Uptil now, this brand has been narrowly focused on festivals and occasions. The Celebrations gift range exists under the Cadbury Celebrations brand portfolio.

The chocolate market is valued at more than Rs1,600 crore, and growing at 18-20% per annum. By broadening its gifting proposition, Cadbury hopes to outpace category growth. Cadbury India executives say Cadbury as a whole currently commands 70% of the chocolate market in value, and the entire Celebrations range marketshare is 6.5%.

To increase its usage width, the Celebrations gift range has been launched in different package sizes, priced between Rs145 and Rs155. The Celebrations gift range is now also called ‘panned’ chocolate, since it contains nuts, etc. “It will be sold at premium food stores and modern trade formats to achieve ‘differential visibility’,

The communication for Celebrations earlier concentrated on occasions like Diwali and Rakshabandhan.
Over the last seven to eight years, the brand emerged as a good gift proposition for occasions and enabled people to come closer. Research done by Cadbury also suggested that we extend the plank of occasion-based gifting to social gifting. It is our endeavour to provide our consumers with all-year-round gifting options. We came up with new packaging for the panned chocolate as we feel that it was significant to refresh and revitalize in terms of aesthetics and graphics.”


Recap of 20th Oct Session.


Hi All,

The class begun with yet another surprise. Not the test, but with the news of finishing another case study for tomorrow- Case Study on Kanpur Confectioneries Pvt. Ltd., which is a case study done by the IIM-A. Then came another surprise on 20-10-2010.. :)..the test. Test not for marks. But to show us the mirror that where we stand. Where we are diverting ourself from our goal? Reading & vomiting out in the paper is not what sir wants. But he wants us to read & learn. Learning should be from class teaching, case studies & Kotler (or Marketing bible). The results showed where we are. With most of us scoring "Positive Zeros", it was not that bad. I said positive because the zero we scored made us realize that we need to wake up & study for our own good. It was not meant to show us that we are lacking behind anybody. Further, sir explained that we should all try to spend more time on constructive activities. But hearty congratulations to Garima, Manas, Rajiv & Archana for not getting junk marks.

Further coming back to the topics of discussions, we first discussed briefly the questions of today's test.
Ans 1-Natural market emerge from groups of consumers with shared preferences is known as clustered preferences.

Ans 2- Ex: Ezee, Ayurveda Toothpaste, Astha & Sanskar channel, Crack, moov etc

Ans 3- Types of Segmentation: Demographic, Geographic, Psychographic & behavorial

Ans 4- VALS network: Innovators, Thinkers, achievers, experiencers, believers, strivers, makers & survivors.

Now coming the class headed towards market research topic. Market research can be conducted on the basis of scales. Scales are the "Flesh of a Questionnaire". Without the scales, the questionnaire is just like a skeleton. Now going towards different types of scales:

1) Semantic Differential Scale (SDC): This is also known as bipolar adjectives. Like Poor quality to high quality. It is one of the major scale to measure the attributes. SAD or Semantic Attribute Differential is a major function to determine people's experiences or views. An example is given below to make u understand better about SDC.


2) Likert Scale: It is a declarative statement scale where people declare or put forward their views about a particualr question. Like whether "Knockout is a pathetic Movie" and the options are : Strongly Agree, Agree, Neutral, Disagree, Strongly Disagree. One has to choose between these to put forward their view point. Another major point is that the scale must be balanced i.e. it should be able to take into consideration all the possibilities. For example: the scale cannot have only four of the attributes of the above mentioned scale. Coz if U are missing one of them, then u are missing out a whole bunch of people who may have the same feeling as the missing one could have indicated. An example is given below:




3) Constant Sum Scale: This is the process of measuring different attributes w.r.t marks and sum of marks. One example was given of that off Cadbury Diary Milk Celebrations. How much one would rate the cadbury Celebrations. let say 30 points being given to quality, 30 given to the price, 10 points given to the ads & the remaining 30 points given to, say, customer satisfaction.

Another important thing told is about the Cadbury coming out with teh celebrations funda.. it took 4 years to make people change their age old traditions of giving Kaju Katli & other mithaais to switch over to Cadbury Celebrations. Now they are targeting the people who are just calling up their friends on festivals by telling them that" Kab Tak phone pe wish karige". This is to make them go to their friends & well-wishers house, coz until they visit places, Y will they go for buying celebrations...

Finally, it was an off day for our class.. But Sachin also gets out on Duck some day. But he always tries not to be bogged down again. So will the class. Keep up the good work. Hope this was just a blimp. :)

Tuesday, October 19, 2010

Crown TV - Case study discussion - 18th Oct 2010



















Friends,
The case study discussion on Crown TV on 18th Oct 2010, Monday was well appreciated and accepted by Ankush sir and all of you. Following are some of the observations of sir and key takeaways for us.

On the case:
  1. Dealer is not a friend, so it is key to keep him happy all the time and ensure good margin management is followed.
  2. This product is mainly driven through channel sales and not direct sales. So your channels of distribution are key to the successful performance of your brand.
  3. After sales service is also very important as it is a durable commodity with an average life span of 3 - 5 years for a household.
  4. From a company perspective, Dealer is more important than the attributes of the brand, as he influences the decision making process of the customer when a sale is about to happen.
On the discussion:
  1. It was nicely coordinated and managed by the 5 speakers. (Thanks to Sayantan for doing an excellent job on writing the key points of the case in the board.)
  2. Class participation was close to 40 %, which was better than the previous case discussion. Ideal participation should be in the range of 40 - 55 %. It should not exceed 60 %.
  3. The flow of the discussion was lacking an order, as it lead to ivory islands being created. Correlation of topics needs to be there in the discussion.
  4. Allocation of time in all the aspects of the discussion is key for an ideal in depth analysis of a case.

Monday, October 18, 2010

Amway!!!

Business Model...

The AMWAY business model is based on the AMWAY Business Owner Compensation Plan – a low-risk, low-cost business opportunity that is open to everyone.

An AMWAY business rewards you for selling products and for sponsoring others who do the same. As your business grows, so do your rewards. In this business you earn income from:

Retail profit* on product sales to customers.
Monthly performance bonuses ranging from 3% to 25% of business volume, depending on your monthly productivity.

Monthly and annual leadership bonuses and other cash awards and business incentives based on group performance.

As an international company operating in 80 markets, Amway adapts its business model to the cultural and economic needs and standards of the markets in which it operates; our business model varies slightly from market to market.

Become an AMWAY business owner and have a business with unlimited potential of your own!

*Retail margins on health, beauty, and home care products average about 29% when these products are sold at Suggested Retail price. You have the freedom to determine independently the prices at which you sell products to customers, so you decide your retail margins.
---
Amway combines direct selling with a network marketing strategy.Independent Business Owners(IBOs) may both market the products directly to potential customers and also recruit (sponsor) and train other people who become IBOs themselves and in turn have the same opportunity. Each IBO may earn income both from the retail markup on any products they sell personally, plus a performance bonus based on the sales volume they and their downline have generated. People may also register as IBOs to buy products at a discounted rate.Amway has been accused of using high pressure tactics and in effect brainwashing its IBO's, using peer pressure in meetings and threats to get IBO's to recruit more, lower income members who are less likely to complain about being taken advantage of. These claims however have never been proved in the many court cases against them due to alleged clever manipulation of the employment laws in various countries.

The word 'British' in BPL!!

BPL was incorporated as British Physical Laboratories Ltd in 1963. Today, it is an over Rs 2,600 crore group and has a formidable presence in colour and B&W TVs, audio systems and telecom. BPL started off making hermetically sealed panel meters in collaboration with BPL (Instruments) Limited, UK.

Hence it is clear why it was named so !

Thursday, October 14, 2010

Number of households in India


As per the last census of 2001, the total number of households in India were 191,963,935 and the further the sub classification can be seen on:

http://censusindia.gov.in/Tables_Published/H-Series/H-Series_link/S00-012.pdf

Tuesday, October 12, 2010

strategy for amul milk

This is a present situation regarding manufacturing and distribution of amul milk, it's niche concept, calculations and problems.It would be really helpful to share some of the ideas and strategies to implement about the situation and problems occuring to them.....


Amul milk stays fresh for 15 days in 3-layer tetra-packs. Needing no refrigeration (till opened), it is retailed from Bombay commercial shops by-passing government booths, rationcards, queues and outlandish timings.

Amul 1/1 milk contains 6 per cent fat and sells at Rs. 6 a litre. Compared to this government distributes 6 per cent full cream milk (Rs. 6 a litre), and 4.5 per cent standardized milk (Rs. 4.60 a litre).

Bombay’s milk consumption is around 18 lakh litres a day. Worli dairy provides around 12 million litres (66 per cent) while private sources supply the rest. Milk has always been in short supply and thousands of applications languished for years on end in the waiting lists of government-run Worli dairy.

The under-supplied Bombayite has been compelled to turn to the private market, constituted largely of medium to small ‘bhayya’ cattle owners. Privately produced milk is often water-diluted and always unpasteurized.

Amul milk, therefore, appears destined for stardom. Prime in quality and available at convenient outlets all hours of the day, it would seem the answer to a prayer. But a piquant marketing situation arose just a few days before it was launched when the Maharashtra government announced that rationing was over and consumers could have all the milk they wanted from official booths. This undoubtedly throws Amul on its marketing mettle. The renowned cooperative will have to fight for market share and devise strategies to get Bombay households to consume its milk.



Think about it and present your own solutions.
thank you...

INNOVATIVE MARKETING - INDIA POST-GODREJ TIE UP

Now, postman will ring twice — for letters and consumer durables

The humble postman will henceforth deliver not just letters, telegrams, parcels and money-orders at your doorstep; he will also hawk consumer durables.

Godrej and Boyce Mfg. Co, one of the leading manufacturers of consumer durables, has entered into a marketing tie-up with the India Post (Maharashtra Circle) to leverage the vast reach of the latter in terms of number of offices and manpower to push sales of ‘ChotuKool' ( a low-cost cooling appliance).

Under the tie-up, the postman will source business, book orders, collect payment and deliver the product in rural and semi-urban areas.

Marketing chotukool

ChotuKool is a new low-cost solution developed by Godrej for storing milk, vegetables, fruits and potable water. Weighing 8-9 kg, the cooling appliance is priced between Rs 3,490 and Rs 3,790.

Initially, the tie-up will be rolled-out in four divisions — Navi Mumbai, Raigad, Thane (West) and Thane (Central) — of India Post. Depending on customer response, the tie-up will be expanded to rest of Maharashtra and Goa and later on to the entire country, said Mr Faiz-Ur-Rehman, Chief Postmaster General (Maharashtra & Goa), India Post.

“The India Post team will not only generate sales leads, but will also book orders and collect payment from customers….For physical delivery of ChotuKools at customer's doorsteps, Godrej will use our Express Parcel Post Service,” said Mr Rehman. India Post will earn Rs 275 as commission (inclusive of service tax) on sale of every ChotuKool. The tie-up is non-exclusive and it will be operational for three years.

Social purpose

“We have entered into this marketing tie-up not just for revenues. There is a larger social purpose to it. Just 20 per cent of our population uses refrigerators. The lives of the balance 80 per cent will improve significantly if a cooling device for storing perishables is within their reach,” said Mr K. C. Mishra, Postmaster-General.

Monday, October 11, 2010

Quick recap: 12/10/2010

==> Read Chapter 4 of the text book before the Wednesday class -13/10/2010.
==> Wednesday discussion topic: Market Research
==>Summary of the first 6 lectures: Black board pic to be uploaded by Sagar.

==>What actually happened to Nirdosh : http://www.scribd.com/search?cat=redesign&q=nirdosh&x=0&y=0

==> Feedback of the Nirdosh case study : Video will be soon uploaded by kartik
Important Do's in the next case study:
1) try and analyse the case study from other subject's perspective as well and start relating it with them.
2) Plan the blackbaord.
3) use collar mic
4) one person should act as a sheet anchor.
5) more of interpretation

==> Deadlines of the project: 150 should be the least sample size with at least 20 surveys per team member.
19/10/2010 : the questionnaire should be ready
19-26/10/2010 : survey in mumbai ( at least 5 surveys to be done in mumbai )
1-10/11/2010 : survey in hometown , Happy Diwali :)
14/11/2010 : Complete the research work , happy children's day

Please add the points that you think have been missed.

Saturday, October 9, 2010

How many of you have any of the books that we have to read by the end of June, either hard copy or soft copy?

Folks,

I would kindly request you guys to let the class know if you have a soft copy or a hard copy of any of the marketing books that sir had ask us to read. 
For your convenience you can put up your updates in the following link so that we know the current status of our assets and avoid any duplication in case we are trying to search the ebook.

https://spreadsheets.google.com/ccc?key=tuT5dvX5xTX5V5AmmlyUtdg&pli=1#gid=0

Guys lets come up with a plan and try and help each other by this exercise as circulating the books among ourselves will be an ideal way to accomplish the task.


Please feel free to add your suggestions or ideas :)




Thursday, October 7, 2010

Attention Dear Participants - if you are planning to miss any lecture in future then..


Dear participants,

Sir has requested that if any of us is planning to miss any lecture in future due to one or the other reason then the person needs to drop an email to sir's id - ankushs@itm.edu stating the reason for their absence, well in advance or at least before that particular lecture starts.



Review 7th OCT 2010


Case analysis: Nirdosh-Herbal Smoking Device.

Excellent Case Study to read & Analyse. What an Interactive session it was!
45mins of treasure unpacking...
Summary 5mins
Objective 5mins
Discussion 30mins
Final conclusion 5 mins
Set of 5 people voluntereed themselves to interact on the case & rest were passive participants, the kind of discusion which took place was appreciable & dynamic all were allowed to make there points.
Next lecture sir will be reviewing the details of Case with comments on our todays discussion & we will review the same in video format.

Note: Please from next time if case is given do get one sheet write-up. It's for our own beneficial.

Passion Leads to success...

Wednesday, October 6, 2010

6th OCT

READ,READ AND READ!
SIR started with motivating us to read more and more and come prepared with reading material before any topic discussion in class.
Continuing with technology perspective on macro environment,

VALUE<-------->CUSTOMIZATION<------------->VALUE PREPOSITION
Customization means going for segmentation in market according to demand.While selling technology,empathy with the target group should be followed in order to convey value of your product or services to TG.

What is Sales Pitch?

Sales pitch is J.N.D(Just Noticeable Difference) about a product/services which you are selling to target group.
so, your JND should align with your target group.With FMCG sector it is difficult to maintain sales pitch because more options are available there.JND is a very challenging task.
since we are talking about technology based product a very important tool is i-CRM but it is dangerous also.

  • i-CRM is information-customer relationship management.

For any sector, growth is important but we should never forget about the humane touch.
e.g; when meru cabs entered into the market for the first time they were efficient in terms of customer satisfaction but with time due to more technology dependency they lost their impression which they had earlier in the minds of customers.

Thus, technology will be successful only if-

  1. How i create JND for my product?
  2. understanding the requirements of TG.(empathy)
  3. Core competency i.e.easy accessibility


Difference b/w amazon and eBay:

Amazon is an online store where prices are fixed for any product and eBay is an online auctioning store where we can bid for any product.
The problem with eBay is backout of sellers on their terms sometimes.